The organisations KLM, Schiphol and LVNL have their own framework and definitions for measuring the quality of the airport operations. Each party will, based on their own framework, make operational decisions. NOC-rate and Sustainability are two indicators of the quality of the airport product, but has a different meaning to the parties involved. The objective of the KDC project is to develop an integral evaluation framework for all parties involved in the Schiphol hub-operation. This framework supports decisions of the aviation sector and improves understanding of the performance of the airport system.
NOC-rate and Sustainability are two important metrics for the Hub operation at Schiphol Airport. The NOC-rate describes the fraction of the people who will not make their connecting flight; it goes without saying that the KLM wants to minimise this. Sustainability is a metric that describes what part of the year the airport is able to operate at or above declared hourly capacity; this is a characteristic of the ATM system (LVNL). The terms NOC-rate and Sustainability both describe the quality of the airport product, but have a different meaning to different parties. The objective of this KDC project is to develop an integral framework supporting all parties taking operational decisions at Schiphol and increases the understanding of the performance of the airport system.
In order to attain such an assessment framework for the operations at Schiphol, the following activities need to be done:
- Research the relations between performance indicators of the sector parties based upon NOC (No Connection) rate. The NOC rate is an important performance indicator for the hub operator;
- Find and understand a relation between the sustainability of hourly capacity of the ATM-system and the NOC-rate of KLM from 2003 until now;
- If it is possible to establish this relation, the next objective is to use this relation to predict the NOC-rate for a given sustainability and/or to develop a model for it.
The project NOC-rate vs Sustainability has been succesfully completed. A summary of the results in a presentation is available at the download section in this project page.